Refund Policy

💸 Refund & Returns Policy – PawLuxes

At PawLuxes, your satisfaction means everything to us. If you’re not completely happy with your order, we’re here to help.

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🔁 Returns

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return:

• The item must be unused, in original condition, and in its original packaging.

• Proof of purchase (your order number or receipt) is required.

📧 To start a return, contact us at: support@pawluxes.co.uk

Please do not send your item back without contacting us first.

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💸 Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be processed to your original payment method within 3–7 business days.

Note: Original shipping fees are non-refundable.

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⚠️ Non-Returnable Items

Certain items may not be eligible for return, including:

• Used grooming tools

• Clearance or promotional items (unless defective)

• Items without original packaging

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🚚 Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

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💥 Damaged or Incorrect Items

If you receive a faulty, damaged, or incorrect item, contact us within 7 days of delivery.
We’ll fix the issue immediately — no hassle.

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❓ Questions?

We’re always here to help at:
📧 support@pawluxes.co.uk

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Let me know if you also want:

• Terms of Service

• Privacy Policy

• Or a simple confirmation email template for customers after purchase

You’re building a real brand, and trust like this goes a long way 🛒💯