FAQ

❓ Frequently Asked Questions (FAQ) – PawLuxes

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1. How long does shipping take?

We aim to deliver your order within 6–12 business days.
You’ll receive a tracking number as soon as your item is shipped.

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2. Do you ship internationally?

Currently, we only ship within the UK to ensure fast, reliable delivery.

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3. How much is shipping?

We offer free shipping on all orders over £30.
For orders under £30, a small shipping fee may apply and will be calculated at checkout.

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4. Can I return my order?

Yes! We offer a 30-day return policy.
If you’re not happy, contact us within 30 days of delivery and we’ll make it right.
Note: Items must be unused and in original packaging.

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5. How can I track my order?

Once your order is processed, you’ll receive a confirmation email with a tracking link.
Tracking may take 1–3 days to activate after your order ships.

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6. My item arrived damaged or incorrect — what do I do?

We’re so sorry! Contact us immediately at support@pawluxes.co.uk with your order number and a photo of the item.
We’ll make it right — fast.

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7. Are your products safe for pets?

Absolutely. All our products are made from non-toxic, pet-safe materials and tested for quality.

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8. Do you offer bundle or quantity discounts?

Yes! Many of our best-sellers include multi-buy offers. Check the product page or look out for bundle deals during checkout.